Refund Policy
We strive to ensure that your shopping experience with Kitchy Plus is seamless and enjoyable. However, we understand that there may be instances where you need to return a product.
Please read our return policy carefully to ensure a smooth and hassle-free return process.
Conditions for Return
1. Damaged or Defective Products
If your product arrives broken or damaged, we will gladly accept the return.
Please notify us immediately upon receipt of the damaged item by contacting our support team.
2. Original Condition
Products can only be returned if they are in their original condition and packaging.
We cannot accept returns for products that have been opened, used, or removed from their original packaging.
3. Fragrances and Personal Products
Please note that perfumes and personal care items cannot be returned if the packaging has been opened, unsealed, or tampered with due to hygiene and safety reasons.
Return Process
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Contact Us
Notify us of your intention to return a product due to damage or defect within a reasonable timeframe.
Email: info@kitchyplus.com -
Approval
Once your return request is reviewed and approved, we will provide detailed instructions on how to proceed with returning your product. -
Return Shipping
You will be responsible for the cost of shipping the product back to our warehouse.
Please ensure the product is securely packed to avoid further damage during return transit. -
Inspection
Once we receive the returned item, it will be inspected to verify that it meets our return conditions.
If approved, we will proceed with a refund or exchange as per your request.
Refunds
Upon approval, a refund will be initiated to your original payment method.
Please allow several business days for the refund to reflect in your account, depending on your payment provider’s processing time.