Refund policy

🤍 Our Commitment to You

Your satisfaction is very important to us.

We carefully inspect every product before shipping to ensure it meets our quality standards.

However, if there is any issue with your order, we are here to help and make things right.

✅ When Can I Request a Return or Exchange?

You may request a return or replacement in the following cases:

✔ Product in Original Condition (Unopened)

  • The product has not been used
  • The product is unopened and in its original packaging
  • All accessories and parts are included

✔ Defective or Faulty Product

If your electric vegetable cutter:

  • Does not function properly
  • Has a clear manufacturing defect
  • Is unable to operate as intended

You are eligible for:

  • A replacement with a new unit, or
  • A refund, depending on your preference

✔ Damaged on Arrival

If your product arrives damaged during shipping:

  • Please contact us immediately
  • Provide clear photos or videos showing the issue

We will review the case and offer the best solution for you.

❌ Items That Cannot Be Returned

To ensure hygiene and safety, we cannot accept returns if:

  • The product has been used
  • The packaging has been opened or tampered with
  • The issue is due to misuse, accidental damage, or incorrect handling

🔁 Replacement Option

If your product has a confirmed manufacturing defect, we are happy to:

  • Send you a replacement unit
  • At no additional cost for the product itself

Our goal is to ensure you receive a fully working product.

📦 Return Process (Simple & Clear)

1️⃣ Contact Us

Email our support team at info@kitchyplus.net

Please include:

  • Your order number
  • A brief description of the issue
  • Photos or videos (if applicable)

2️⃣ Review & Approval

Once approved, we will provide clear return or replacement instructions.

3️⃣ Return Shipping

  • Return shipping costs are the responsibility of the customer
  • The product must be sent back in its original condition and packaging

4️⃣ Inspection

Once received, we will inspect the product to confirm eligibility.

💳 Refunds

  • Approved refunds will be issued to the original payment method
  • Processing time depends on your payment provider
  • Please allow 5–10 business days for the refund to appear on your account

🚚 Shipping Information

  • Orders are shipped internationally to Europe & the UK only
  • Delivery time: 5 – 10 business days
  • A tracking number is provided for every order

🛡 Fair & Transparent Policy

We aim to treat every case fairly and transparently.

If there is a genuine issue with your product, we will always work with you to find a satisfactory solution.

📩 Need Assistance?

If you have any questions, our support team is always ready to help.

📧 Email: info@kitchyplus.net

⏱ Response time: within 24 business hours