Shipping policy

🌍 Shipping Destinations

At the moment, we only ship to Europe and the United Kingdom.

If you are located outside these regions, unfortunately we are unable to process your order at this time.

We are actively working on expanding to more countries in the future.

🚚 Shipping Costs

Shipping fees are calculated at checkout based on your location.

We do not offer free shipping. This allows us to work with reliable international carriers and ensure safe delivery.

⏱ Shipping & Delivery Time

  • Processing time: 1–3 business days
  • Delivery time: 5–10 business days after dispatch

Delivery times may vary slightly depending on your country and local courier services.

Please note that delivery times do not include potential delays caused by customs clearance or public holidays.

📍 Order Accuracy & Delivery Address

To ensure smooth delivery, please double-check your shipping details before completing your order.

  • Customers are responsible for providing a complete and accurate delivery address
  • If an incorrect address is provided, delivery delays or failed delivery may occur

If an error occurs on our side, we will take full responsibility and resolve the issue promptly.

📦 Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number so you can follow your package every step of the way.

Please allow 1–3 business days for tracking information to become active after receiving your tracking email.

If your tracking information hasn’t updated after 7 business days, feel free to contact us and we’ll be happy to assist you.

🛃 Customs & Import Duties

For some European countries, customs or import fees may apply depending on local regulations.

These fees are determined by your local customs authority and are the responsibility of the customer.

📦 Split Shipments

In rare cases, items from the same order may be shipped in separate packages for logistical reasons.

If this happens, you will receive tracking information for each shipment.

📩 Need Help?

Our support team is always happy to help.

📧 Email: info@kitchyplus.net

We usually respond within 24 hours (business days).

🤍 Our Promise

We are committed to providing a smooth, transparent, and reliable delivery experience for all our customers across Europe and the UK.

Your satisfaction is our priority.